Delivery Policy

Last updated: 21 October 2026

• Where we deliver: Within Nairobi through our own delivery, and nationwide through courier partners.
• Delivery cost: Paid by the customer, in addition to the price of the lamp. We will tell you the delivery cost before you pay. This depends on how far you are. Sometimes we have free delivery offers.
• Ready stock: Orders are mostly delivered the next day, with some delivered on the same day.
• Made-to-order or out-of-stock items: We need a few days to make and prepare your lamp. We will tell you the expected delivery date when you order.
• Delivery confirmation: For every order, we confirm the expected delivery day and time with you. Please make sure someone is available to receive and check the lamp.
• Delays: If something delays your order, we will tell you as soon as we know. If a delay is longer than we agreed and you no longer want the lamp, you can cancel for a full refund.
• Packaging: We pack each lamp cleanly to protect it in transit. Every order includes two pairs of disposable gloves. Please put a pair on after opening the box and before lifting the lamp out. If your gloves touch anything that isn’t clean, dispose of them and put on the second pair before touching the shade. Keep the packaging until you are sure the lamp is in good order, in case it needs to be returned.