Warranty

Last updated: 21 October 2026

What we promise

SYIMI guarantees that each lamp is free from defects in materials and workmanship for 6 months from the date of delivery. If a covered defect appears, we will repair the lamp or replace the faulty part. If it cannot be repaired, we will replace the lamp or refund you.

What is covered

• Faults in the wiring, switch, cord, socket or fittings that we supplied.
• Structural faults in the wooden body, such as joints coming apart or a base that wobbles under normal use.

What is not covered

• Light bulbs, and fabric shades that have been stained, marked, faded or yellowed after delivery. A shade is covered only for a fault that was there when it arrived.
• Normal wear and tear, and gradual changes in the wood and finish with age and sunlight.
• Natural variation in wood grain and colour.
• Damage from accidents, misuse, wrong installation, repairs by someone other than us, using a bulb above the maximum wattage listed for that lamp (15W), water or moisture damage, or power surges.

How to make a claim

Contact us on WhatsApp 0726796860 or email syimilightingke@gmail.com with your name, phone number, photos of the problem, and proof of purchase (your M-Pesa confirmation message is enough).

Where a repair needs the lamp returned to our workshop at Riverside, Kenyatta Road, Kiambu, we pay the delivery cost both ways for claims made in the first 30 days. After that, you pay to send it to us and we pay to send it back.